Shipping Policies
Free standard shipping to USA addresses for orders of $75 and over
Simply choose "Standard Shipping" at checkout to take advantage of this offer. The standard shipping rate for orders under $75 is based on weight and calculated at the checkout page. Priority and Express mail options are also available at checkout.
Order Processing and Transit Times
I understand how important it is for you to get your items quickly, so I promise to ship your order as promptly as I possibly can. I make every effort to ship within five business days of order placement and in many cases, I'm able to process and ship your order sooner.
Exceptions to the 5-business-day order processing time-frame are:
- Incomplete name or shipping information on the order
- Delays due to severe weather conditions
- National Holidays
AYP is located in Everett, Washington (USA), which means that some orders - for instance the East Coast, may not arrive as quickly as those shipped to destinations closer to Washington State. Please note that occasionally order processing may take longer due to large order volumes associated with holidays or special promotions. International orders pass through customs, which may have additional delays.
International Orders
At this time we ship only to addresses in the USA, Canada and Australia. If you live outside these countries and want to place an order with us, you'll need to use a re-shipment or mail forwarding service located inside the USA. You can have your order shipped directly to your reshipping service and you make arrangements with them to ship to your address. Please be aware that an itemized invoice (with prices) will accompany the items inside the box. Import fees, if applicable, are solely your responsibility.
APO/FPO Addresses
Only US Standard Shipping and US Priority Mail methods are available for APO/FPO shipments. US Express Mail is not available for APO/FPO addresses.
Incorrect Shipping Address Incurs Additional Shipping Charges
When you place your order, please make sure that you provide correct name and address at the time. AYP is not responsible for delays and additional shipping charges that may occur due to an incorrect or incomplete address provided by the customer. When placing your order, please double check what you've entered for name and address before hitting the submit button. You'll receive an auto-generated email shortly after placing your order and you can review all the information a second time. If you see a problem in any of the shipping info, please email me right away so that I can update the shipping label before your order goes out.
If you have supplied incorrect or incomplete shipping info (name or address) - even inadvertently or unintentionally, and your package is undeliverable as a result - when the package comes back to AYP - there is an additional charge to reship to the corrected address. This is simply because I am charged by the post office to reship something a second time (the same as the cost to ship it the first time).
Lost Packages
On rare occasions, through no fault of AYP or the customer, a package may not arrive at its destination. In the rare instances that this occurs, AYP will replace the missing order and reship it after a reasonable amount of time has elapsed. Should this occur, I require the customer's written confirmation that the package was never received.